FAQ

Q: What if something unexpected comes up and I can’t make it to my scheduled class…do I lose my money?

Your payment is non-refundable. We require a 72-hour notice to cancel/reschedule. If something happens that you cannot attend, someone else may attend in your place, however, if that is not the case, your payment is non-refundable.  You will be given a courtesy one-time reschedule, after that you will be required to pay again for your course.  If you have to reschedule 3 or more times you will be charged a $25 reschedule fee.

Q: What if I don’t pass the course/courses I am taking?

 

We allow you to reschedule and repeat any course you have not passed, one time, at no additional charge. If you don’t pass after taking the course twice, paying again is required to reschedule.

Q: When do I receive my “certification” card?

Your will receive your card within 1 to 2 business days; if needed sooner please contact our office via email at admin@nextlevelhco.info. Receiving your certification cards will vary depending on the location you received your training, please call the office for further details.

BLS Course Certificates:

These certificates do NOT come from us, they take 7-10 business days before you will receive your certificate via email.  We can provide a letter stating you have taken and passed the course if needed until you receive the actual certificate.

Q: What if I miss a class, come late or leave early? 

In order for you to successfully complete the course, you must attend ALL class sessions for your scheduled course as well as be in attendance from beginning to the end.  If you miss a class, come late or leave early you will be placed in the next available course. 
Medication Courses:
While you can make up the clinical portion of the class, the specific content that you missed may not be available.  Students who are arriving late to class (without prior permission from Nurse Instructor) may not be permitted to enter.  Classes are not transferable after the first class date. Because you have reserved your seat and someone else was unable to attend, no refunds will be issued for no-show students.  The scheduled hours for each class are required by the Virginia Board of Nursing. 

 

Q: What are your office hours?

A:  Our office hours are as follows:  Monday through Thursday – 9:00 am to 5:00 pm, and Friday – 9:00 am to 2:00 pm.  We do offer classes outside of these times.  As a result of COVID our office staff is now virtual, you will need to make an appointment to meet someone in person.  We are available during our normal business hours through phone and email; if you don't get us right away we are helping other clients, in meetings or running business related errands.  We will get back to you as soon as possible.

Q: How do your payments work?

All individuals and companies scheduling must make full payment within 2 hours of receiving your invoice, to stay on our schedule.  We can not reserve space longer than 24 hours without payment, this takes spaces away from individuals who are ready to pay.


If payment has not been received within 24 hours of receipt of invoice, students will be
dropped from the training class.  As a result, there will be no refunds.  You will be allowed a one time courtesy reschedule.  After your courtesy reschedule you will have to pay a $25 rescheduling fee on top of the course fee before being allowed to attend.

***There will be no refunds issued if students do not attend. You can send someone in their place or receive a credit to reschedule at a later date for the total amount of that course. ***

When scheduling for First Aid and CPR via Zoom you are required to have a manikin.  If you do not currently have access to a manikin please contact our office to set-up a time to pick one up.  Showing up to class without a manikin will result in immediate dismissal from class. You will be given a one time courtesy reschedule.  Manikins MUST be returned within 2 days of completing course or you will charged a $25 before receiving your certificate.

Accepted Payment: Cash, Cash App, Venmo, PayPal, Money Order, Check, Debit or Credit Card.

**Returned checks will incur a $35 fee, to be paid before you can schedule another course**