FAQ

Your payment is non-refundable. We require a 72-hour notice to cancel/reschedule. If something happens that you cannot attend, someone else may attend in your place, however, if that is not the case, your payment is non-refundable.  You will be given a courtesy one-time reschedule, after that you will be required to pay again for your course.  If you have to reschedule 3 or more times you will be charged a $25 reschedule fee.

Your will receive your card within 1 to 2 business days; if needed sooner please contact our office via email at admin@nextlevelhco.info. Receiving your certification cards will vary depending on the location you received your training, please call the office for further details.

BLS Course Certificates:

These certificates do NOT come from us, they take 7-10 business days before you will receive your certificate via email.  We can provide a letter stating you have taken and passed the course if needed until you receive the actual certificate.

Q: What if I miss a class, come late or leave early? 

In order for you to successfully complete the course, you must attend ALL class sessions for your scheduled course as well as be in attendance from beginning to the end.  If you miss a class, come late or leave early you will be placed in the next available course. 
Medication Courses:
While you can make up the clinical portion of the class, the specific content that you missed may not be available.  Students who are arriving late to class (without prior permission from Nurse Instructor) may not be permitted to enter.  Classes are not transferable after the first class date. Because you have reserved your seat and someone else was unable to attend, no refunds will be issued for no-show students.  The scheduled hours for each class are required by the Virginia Board of Nursing.